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PureH2O Customer Service during covid lockdown

PureH2O Installation and Service during the second Covid lockdown

PureH2O customer service and engineer visits continue

PureH2O is able to continue to offer customer service, as well as installation, servicing and other engineer visits during this second Covid lockdown.

Please rest assured that we take every sensible precaution and respect the ‘hands, face, space’ government Covid requirements. We go a step further and have special sanitisation equipment to maximise the protection we offer your household.

If you’d like a new PureH2O water purifier, water softener or Quatreau tap installed in your home in time for Christmas, please check your last order dates here.

Safety first

We have several hygiene and sanitisation procedures in place to protect you and our staff during the Covid pandemic. If you have particular concerns because you are medically vulnerable, do get in touch for more details.

You can email at any time, or call our Customer Service team on 01483 617000 between 9 am and 5 pm, Monday to Friday.

How to book your service or request support during lockdown

If the annual service of your PureH2O water purifier is due during lockdown, you can book your service as normal. Email us on, call us on 01483 617000 or request a service online.

Similarly, if you need technical support you can continue to contact us as normal during lockdown or tiered restrictions.

We wish all our customers and their families the best of health and look forward to supporting you and your family as normal during lockdown.

Ways to stay in touch

Why not subscribe to our email newsletter for the latest water-related health and environment news, plus a regular recipe feature?

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(Photo by engin akyurt on Unsplash.)


PureH2O Ltd manufactures, installs and maintains the world’s most innovative water purification systems and the most technologically advanced boiling, chilled and sparkling water taps. Since 1991 we have been committed to providing our domestic and commercial customers with the purest, safest, most sustainable choice of drinking water, which helps them reduce their environmental impact by avoiding single-use plastic bottled water.

+44 (0)1483 617000

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Unit 21 Boundary Business Centre Boundary Way, Woking, Surrey GU21 5DH. United Kingdom