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Customer Services

If you have any queries or issues with your Pure H2O products please get in touch or click on the relevant links below

Email to, or call us on +44 (0)1483 617000

Book a Service

We recommend that all PureH2O equipment should be serviced once annually for optimum performance

Report a fault

Problem with your Pure H2O system? We’re sorry to hear that. Please let us know what the issue is and we will try and resolve it as soon as we can.

User Manuals

User guides for your Pure H2O system

Technical guides

Detailed technical guides and installation drawings


PureH2O Ltd manufactures, installs and maintains the world’s most innovative water purification systems and the most technologically advanced boiling, chilled and sparkling water taps. Since 1991 we have been committed to providing our domestic and commercial customers with the purest, safest, most sustainable choice of drinking water, which helps them reduce their environmental impact by avoiding single-use plastic bottled water.

+44 (0)1483 617000

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Unit 21 Boundary Business Centre Boundary Way, Woking, Surrey GU21 5DH. United Kingdom